SunClayTherapy has based its reputation on its high quality products and services. But if for any reasons, you are not satisfied with a product and want to return or exchange it, we offer the option to refund your purchase (less shipping costs if applicable) or exchange it with a similar product or a product of the same value.

The refund or exchange policy only applies for a maximum of 2 product-units per order (1 unit = 1 box OR 1 tube OR 1 soap bar OR 1kg bulk). If the request for refund or exchange applies for more than 2 product-units, the order cancellation policy is applied.

 

Return & refund request: As soon as the buyer receives the product, he/she has 3 days to send us an e-mail (at info@sunclaytherapy.com) to inform us of the reason of his/her disatisfaction. The product has to be sent back to us within 5 business days (Us postal services's stamp as a proof of the shipment day) from the day the refund request was sent. The shipping costs for the return are at the charge of the buyer. Any products that are not sent within the 5 business-day period will not be refunded. (US postal services' stamp as a proof of the day of shipment).

As soon as we receive the product back to our warehouse, we will proceed to the refund through PAYPAL or by check. (see refund policy)

Exchange request: We will exchange any product with a similar one or a product with the same value at no charge (except return shipping cost that stays at the charge of the buyer). The exchanpe policy only applies for a maximum of 2 product-units per order (if there is more than 2 products to exchange, the order cancellation policy is appplied). As soon as the buyer receives the order, he/she has 3 days to send us an exchange request by e-mail (at info@sunclaytherapy.com) to inform us of the reason of his/her disatisfaction. The product(s) has to be sent back to us within the 5 business days following the request for an exchange (Us postal services's stamp as a proof of the shipment day). The shipping costs for the return are at the charge of the buyer. Any products that are not sent within the 5 business-day period will not be exchanged. (US postal services' stamp as a proof of the day of shipment).